While we offer free shipping to most European countries on most items on our website, our free shipping offer may not apply to heavy, oversized or fragile items. Some manufacturers also require a shipping surcharge that cannot be waived. Freight shipping is often required for certain items, especially those that are heavy, large or fragile such as lighting fixtures and furniture. The manufacturer will determine the best shipping method to ensure your item is shipped as safely and efficiently as possible.
Delivery area:
The products on this website only support delivery in EU countries. If you need to ship to other countries, please contact us for consultation: [email protected].
Delivery address:
Our warehouses. We will choose the fastest and best warehouse for you to deliver the goods according to the actual inventory situation. If you have any questions, please contact us for consultation: [email protected].
Order processing:
The order processing time (Only the order preparation. Not including the shipping time and delivery time) is 7-14 working days, we will send you a detailed email with shipping information after delivery, including the bill of lading number and inquiry website.
Lead times
Delivery times = process time (order preparation) + shipping time
For most cases, we will process your order within 2-5 Weeks . Lead times are only estimates and stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers' warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold. Please do not schedule an electrician based on stock levels indicated on our site. Only when the item arrives, the electrician should be scheduled.
Mode of transport:
We will choose the fastest courier service for you. If you need specific courier services, please contact us: [email protected].
Free Shipping (DPD or EMS): €0
Expedited Shipping (HongKong EMS) : €35 per piece
Fastest Shipping (DHL or DPD): Only available for some specific products): €5-20 per piece
Expedited Express for Small Pieces: It is reserved for specified products with a small size: Free.
Transport time
(1) Most countries
Free Shipping
Carrier: DPD or EMS
Cost: Free
Process Time: 1-2 Weeks
Shipping Time:
2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - DPD: Most normal size and weight products
2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - EMS: Big size but light products
(2) Specific countries: Norway, Iceland and Cyprus
Carrier: UPS/DHL Express
Cost: €100 per piece
Process Time: 1-2 Weeks
Shipping Time: 5-7 Days
Note: Fluctuating delivery times depending on flight information for the order time.
Fastest Shipping
Carrier: DHL or DPD
Cost: 5-20€ Per Piece
- For small size products, 5€ per piece;
- For big size products, 20€ per piece;
- Other size products, 10€ per piece.
Process Time: 1-3 Days
Shipping Time:
- 2-5 Days (Germany)
- 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)
- 6-10 days (Other European countries )
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.
Expedited Shipping (Hong Kong EMS)
Cost: 35€ per piece
Process Time: 1 Weeks
Shipping Time: 1-2 Weeks (Most countries)
Corresponding Products: All products
Note: Faster Process time; More stable delivery times.
Expedited Express for small pieces
Cost: Free
Process Time: 1 Week
Shipping Time: 1-2 weeks (Most countries)
Specified products: It is reserved for specified products with a small size.
Please note that the above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
After the customer pays the fast shipping fee (including Hong Kong EMS, Fast Shipping, FedEx and other fast shipping methods), if it has been shipped. Shipping costs are non-refundable.
Compensation for late delivery:
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Customs duties:
We are responsible for 20% of any customs charges or brokerage fees if the destination is in EU countries. If you are not sure about it, please contact us at [email protected].
Refused shipments
If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product as well as any restocking fees. If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
Incorrect item received
All shipments with items that were received incorrectly or in error have to be reported to us within one week after delivery was made. We have to get notified by email if the item is no matching your order. We are unable to accept any claims after one week of delivery of the goods. In the event of the delivery of an incorrect item, kikilighting shall reserve the right to provide the correct product within a period of up to 8 weeks after delivery of the incorrect item. kikilighting will pay for all shipping costs to provide a pickup of the new product. If the client does not want an exchange, the order will be treated as a return and restock fees will apply of up to 25%.
Support for all orders within 2 days of order cancellation without reason.
If your order has already been shipped. Orders cannot be canceled. For forcible cancellation of the order, you need to pay a shipping fee.
After the goods are dispatched, the customer cancels or returns the order due to personal reasons. We will charge a shipping fee of 50% of the order amount, up to a maximum of 150 Euros. To make up for our loss.