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Due to the Chinese Lunar New Year holiday, we will adopt a pre-order method to sell our products and enjoy up to 20% off your order. However, your order will be processed after the pre-sale period ends and will ship from march 16th. Dear customers, please pay attention.
Pre-Order Q&A at the bottom of the page.
Happy Chinese Lunar New Year To All Our Customers!
What is a pre-order?
Pre-order is your chance to purchase selected products while our factory is on holiday. This means that the item is still in production when ordered and will not be immediately available in our warehouse. After running the checkout, it is important to verify that the product is pre-ordered. Delivery times for pre-orders may vary.
What are the advantages of buying a pre-order item?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
When a delay occurs and why?
The products of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
Can I combine in stock and pre-order items?
Absolutely yes! You can:
- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.
- Contact our Customer Care for further information on pre-order products.
Can I cancel a pre-order item?
You can cancel your order. Please see the Refund Policy for details on the policy for canceling your order.
Can I amend my order?
Yes! You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours. If your order has been shipped, it cannot be modified.
When will I receive my pre-order?
Your order will be processed from the end of the pre-sale period and start to ship on march 16th. If you have any questions, please contact us at [email protected].
