Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

We will choose the fastest courier service for you. If you need specific courier services, please contact us: [email protected].

Free Shipping (DPD): €0

Fastest Shipping (DHL or DPD): Only available for some specific products): €5-20 per piece

Expedited Express for Small Pieces: It is reserved for specified products with a small size: Free.

Transport time

(1) Most countries

Free Shipping

Carrier: DPD

Cost: Free

Process Time: 1-2 Weeks

Shipping Time:

2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - Most normal size and weight products

2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - Big size but light products

(2) Specific countries: Norway, Iceland and Cyprus

Carrier: UPS/DHL Express

Cost: €100 per piece

Process Time: 1-2 Weeks

Shipping Time: 5-7 Days

Note: Fluctuating delivery times depending on flight information for the order time.

Fastest Shipping

Carrier: DHL or DPD

Cost: 5-20€ Per Piece

• For small size products, 5€ per piece;
• For big size products, 20€ per piece;
• Other size products, 10€ per piece.

Process Time: 1-3 Days

Shipping Time:

• 2-5 Days (Germany)
• 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)
• 6-10 days (Other European countries )

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.

Expedited Express for small pieces

Cost: Free

Process Time: 1 Week

Shipping Time: 1-2 weeks (Most countries)

Specified products: It is reserved for specified products with a small size.

Please note that the above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

• If you are not sure if our delivery service is supported in your country or region, please get in touch with us via [email protected].
• Delivery times = Process time (order preparation) + Shipping time

How Can I Track The Package?

• After the orders are shipped, we will send you an email with the logistics tracking number. You can check the logistics status of your order at https://www.17track.net/en.
• If you do not receive our emails, please contact us at [email protected], and we will reply to you as soon as possible.

How Can I Cancel My Order?

• You can cancel your order free of charge within 24 hours without any reason. Please email us via support@kikilighting your order number and invoice, we will confirm and get back to you within 24 hours. Details

Note:

• Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.
• If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.

What Should I Do If The Goods Received Are Damaged (incorrect)?

• Please contact us via [email protected] within 48 hours of receiving the damaged (incorrect) item. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible. Details

When Will I Receive My Refund?

• For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).

Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

• The voltage of our products will be adjusted according to your country as shown below.
• 110V-120V: USA, Canada, Mexico, Brazil, Japan.
• 220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.

Due to the Chinese Lunar New Year holiday, we will adopt a pre-order method to sell our products and enjoy up to 20% off your order. However, your order will be processed after the pre-sale period ends and will ship from march 6th. Dear customers, please pay attention.

Pre-Order Q&A at the bottom of the page.

Happy Chinese Lunar New Year To All Our Customers!

What is a pre-order?

Pre-order is your chance to purchase selected products while our factory is on holiday. This means that the item is still in production when ordered and will not be immediately available in our warehouse. After running the checkout, it is important to verify that the product is pre-ordered. Delivery times for pre-orders may vary.

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

When a delay occurs and why?

The products of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.

Can I combine in stock and pre-order items?

Absolutely yes! You can:

- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.

- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.

- Contact our Customer Care for further information on pre-order products.

Can I cancel a pre-order item?

You can cancel your order. Please see the Refund Policy for details on the policy for canceling your order.

Can I amend my order?

Yes! You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours. If your order has been shipped, it cannot be modified.

When will I receive my pre-order?

Your order will be processed from the end of the pre-sale period and start to ship on march 6th. If you have any questions, please contact us at [email protected].